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Frequently Asked Question

Contents:

About RepairLogicBoard.com
What is RepairLogicBoard.com?
What Devices do you repair?
Where are you located?
Are you Apple Authorized?
Shipping
What is RepairLogicBoard.com’s shipping Policy?
Why UPS?
How should I package logic boards for shipment?
Payment
What is the cost?
What payment options does RLB offer?
Customer Support
What is your Customer Support policy?
Do you provide a warranty?
Repair Process
How do I create an account?
How can I check on the status of my Repairs?
How do free quotes work?
How long will it take to get a repair quote?
How long will the repair process take?
Will my data be deleted?
Does RepairLogicBoard.com sell parts?

 

 

About RepairLogicBoard.com

What is RepairLogicBoard.com?


RepairLogicBoard.com offers specialized logic board (motherboard) repair services for Apple brand laptops and desktops. Our professional technicians have over 10 years of experience providing free diagnoses, estimates and repairs. Logic boards that are not repairable are free of charge and all repaired logic boards are backed by a 90 day warranty.
We provide competitive rates and can meet the demands of industrial return centers. Repair status is updated online and major updates are sent via email, so you are informed at all times.
Our Apple laptop and desktop logic board repair service troubleshoots and resolves various symptoms including:

  • Intermittent power issues
  • Device will not turn on or boot
  • Device freezes during boot
  • Device overheats and shuts down
  • Screen displays unexpected lines
  • Device randomly reboots
  • Random system crashes
  • Error messages during boot
  • Scrambled or distorted video
  • Device boots to blank screen
  • Video freezes
  • Trackpad and keyboard malfunctions
  • Video does not display properly on internal or external displays
  • Failed FireWire, USB, audio or Ethernet ports
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What devices do you repair?

Laptop and Desktop logic boards are model specific and we repair a wide array of logic boards for devices including Apple MacBook Air, MacBook Pro, MacBook, iBook, PowerBook, and iMacs. Currently we do not repair iPhone logic boards but will repair specific models of iPods and iPads upon request. All logic board repair services we provide are backed by a 90 day warranty.

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Where are you located?

Our facility is located in Shenzhen, China within the Hua Qiang Bei electronic district, providing us with unbridled access to original Apple logic board components. Our address is below, however please print a packing list online before shipping logic boards. This saves us time in evaluating your devices and provides you with a way to check the status of your repairs.
If you accidentally send a shipment without first adding them to your account, please contact our Customer Support and we will process the logic boards, assigning each to your account.
We highly recommend you follow our best shipping practices to guard against possible shipping damages.
Shipping Address:

 

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Are you Apple Authorized?

RepairLogicBoard is a third-party repair house and is independent from Apple. Our services are tailored to Out of Warranty devices. If your device is under warranty, we recommend taking your device to an Apple location to be serviced.

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Shipping

What is RepairLogicBoard.com’s shipping policy?

The customer is responsible for shipping charges both to and from RLB. We ask that you send shipments to our facility via UPS, however you can select your preferred carrier for return shipments. UPS, Fedex and DHL are the most common carriers we use and we can have arranged cost-saving rates to most destinations world-wide.

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Why UPS?

We have developed a good relationship with UPS to ensure shipments quickly pass import customs allowing for a more expedient and efficient shipping schedule.

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How should I package logic boards for shipment?

 

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Payment

What is the cost?

You will receive a free quote after we have evaluated and diagnosed your logic board. Our instance-specific pricing allows us to offer you the best pricing. A general estimation of costs can be seen below:

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What payment options does RLB offer?

Orders can be paid by Paypal, major credit cards or via wire transfer. For PayPal payments we require an additional 4% of the total cost be included to cover PayPal fees. For more information about our payment options or to enquire about our Paypal fees please contact one of our friendly support staff.

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Customer Support

What is your customer support policy?

We take pride in offering excellent customer service. Our phone support is available 10:00 a.m. to 7:00 p.m. (CST) Monday through Saturday. In addition you may reach us by Skype: RepairLogicBoard or by E-mail: Support@RepairLogicBoard.com.
Any email sent to RLB will be replied to within 24 hours 99% of the time. Please do not hesitate to contact us for any problem, suggestions or comments.
For your convenience major status updates will be emailed to you automatically to keep you informed throughout our repair process. If you prefer you can disable automatic emails through your account controls.

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Do you provide a warranty?

Your satisfaction is our primary concern. If your logic board has been repaired and does not work properly after reinstallation, please contact our customer support team directly at +852 8191 7104 or by E-mail at Support@RepairLogicBoard.com. Our customer support can assist you with many installation enquiries. If a logic board is determined defective and requires warranty repair services, please send the board back to us, and enter “UNDER WARRANTY” in the description field, along with the nature of the problem. We will repair your logic board right away, free of charge.

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Repair process

How do I create an account?

Under the main menu please select “My Account”. Under “New Customers” select “Create an Account.”   Account registration takes less than a minute. Once you have created an account please enter your shipping information in “Address Information” and continue to “Add new Shipment.”                               

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How can I check on the status of my Repairs?

To view the status of logic board repairs please select “My Requests” from your account dashboard. From there you will be able to view logic boards in your shipment, their status and costs once diagnosed. To make a payment, select “My Orders” from the right navigation. If you decide to reject an estimate, please contact our support staff and we will arrange return shipment.

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How do free repair quotes work?

Once a logic board shipment is received our technicians physically evaluate each board. We inspect for obvious evidence of damage as well as known faults common to that specific logic board, signs of previous repair attempts, signs of catastrophic failure.

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How long will it take to get a repair quote?

Typical evaluation and diagnostics time takes 24-36 hours upon receiving your shipment. If you require a faster repair quote, please contact our support staff to expedite your quote

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How long will the repair process take?

Most logic boards are repaired within 7-14 business days. Return shipping depends on your chosen shipping carrier. We offer UPS, Fedex and DHL return shipping.

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Will my data be deleted?

Data is rarely deleted and only when you have selected data may be deleted when placing your order. In the unlikely situation that your data does need to be deleted to completed the repair we will notify you for your confirmation. At your request we may backup your data and return it to you via disk.

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Does RepairLogicBoard.com sell parts?

RepairLogicBoard.com is a subsidiary of  ShenzhenParts. ShenzhenParts.com carries repair parts and accessories for Apple iPhones, iPads, iPods, laptops and desktops at wholesale pricing.

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